Guest Relations Manager

PALOMA OCEANA RESORT

POSITION SUMMARY

Job Description and Responsibilities:

Located on the heavenly costs of Aegean and Mediterranean, every single hotel of PALOMA Hotels group, is designed with tastes that reflects the culture and style of the region.

Paloma Hotels was established in 1979 and today offers #RealMediterranean in its 10 resorts with around 2,500 employers.

Now we are looking for a Guest Relations Manager to join us offering this motto in Manavgat. The required candidate will work at Paloma Oceana Hotel.

• The Manager will look after the needs of guests in a professional manner and ensure that the department provides flawless, professional and high class guest service experiences
• She / He will manage and control all the departmental operations to make sure that all the stays are conducted in line with the procedures.

ESSENTIAL FUNCTIONS:

• Ensuring the highest guest satisfaction in line with business principles.
• Having utmost knowledge about the environment and the hotel and answering therelated questions
• Representing Paloma Hotels at the highest level.
• Complying with Paloma Hotels’ written procedures and standards.
• Responding to guest requests and complaints in a short time.
• Following new trends in the business for operational improvements
• Making job plans in line with the quality standards
• Cooperating with the other departments

REQUIRED COMPETENCIES - Job Requirements & Experience:

• Bachelor’s Degree in related fields like Tourism and Hotel Management or Management
• At least 5 years’ of front desk or guest experience/relations experience in 5-star hotels
• German AND English language proficiency in professional level is a must
• Strong interpersonal skills with a positive attitude
• Creative and dynamic work style
• Excellent written and verbal communication skills, a clear diction
• Experience in and ability to manage, organise, planning and reporting
• Result oriented by analysing needs and offering alternative solutions
• Command in office and front desk programs