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General Manager - Turkey

PEAK Adventure Travel

İstanbul(Avr.)(Beyoğlu)

İş Yerinde

İş Yerinde

Job Type

Full-Time

Years of Experience

More than 5 years of experience

Department

Management

Management

Application Count

317 application

Job Type

Full-Time

Years of Experience

More than 5 years of experience

Application Count

317 application

Department

Management

QUALIFICATIONS AND JOB DESCRIPTION

The Intrepid Group now comprises four tour operator brands, more than 20 destination management companies, a not-for-profit foundation and over 1,800 global staff and leaders. In 2018 we became the world's largest travel B Corp, which means we're committed to being a business that benefits both people and the planet.

Just like any good journey, ours is still going - with new adventures and new friends along the way. And although we’re a bit larger these days, we’re still run by travellers, for travellers. And we always will be.

 

Job Summary:

The General Manager is responsible for managing the DMC including implementing strategic plans and managing the day to day business of the Company. The General Manager will provide leadership to enable the company to achieve its goals, by developing new business and driving sales growth, promoting business profitability, delivering exceptional product to our partners, and developing a high performing team. The General Manager PEAK DMC Turkey is part of the Europe, Middle East & North Africa region responsible for the business in Turkey services provided to other IG entities (Finance, HR, Reservations and other admin services)

 

Who are you?

  • Degree qualification; Tertiary management qualifications preferred
  • Minimum of middle level management experience; Company management experience preferred
  • A high level of financial literacy and proven commercial decision making
  • Proven understanding of risk and incident management
  • Demonstrated ability to build strong relationships and develop teams
  • Excellent written and spoken English

 

What are your Skills?

  • Ability to work strategically on the business and also operationally in the business
  • Significant people management and change management experience
  • Understanding and commitment to international standards of compliance
  • Proven ability to successfully motivate and influence others to set and achieve objectives aligned to business goals
  • Advanced communication skills and a proven ability to build rapport, listen well and alter communication style to suit the audience
  • Strong time management skills and proven ability to deliver on objectives within a given timeframe
  • Ability to deal with uncertainties and a fast-changing business environment

What will you be doing?

Areas of Accountability

Performance Measures

Strategy implementation

  • Contribution to global strategy and policy development
  • Monitoring & reporting of local company goals and contribution to global targets
  • Achievement of  annual and longer term goals

Talent development

  • Develop a high-performance culture in the DMC
  • Ensure development plans are in place for high potential and high performing staff
  • Actively address underperformance
  • Engage the team as demonstrated through Your View survey

Contracting & Supplier management

  • Ensure DMC has comprehensive range of contracts with suppliers to meet the needs of all internal & external partners for group and FIT product
  • Ensure ability to quote competitively priced product
  • To encourage ongoing product innovation through the ongoing creation of SERT experiences and Community Based Tourism initiatives

Sales Growth

  • To identify business development and sales opportunities
  • Drive sales growth through increasing conversions and winning new partners
  • To set sales targets for teams that strike the correct balance between being difficult yet possible to achieve
  • Ensure accurate and timely reporting of external sales
  • Ensure all sales turnaround expectations are met

Deliver high quality trip operations

  • Achievement of customer enjoyment and NPS targets
  • Ensure implementation of global operational policies including  Health & Safety, Incident Management, Leader code of conduct, etc
  • Oversight and participation in both new and refresher leader training to ensure that is delivered at a high quality and is consistent with overall PEAK DMC policies and guidelines
  • Build high performing teams of leaders, guides and other crew as required for product delivery
  • Ensure all trips are delivered to the correct brand guidelines as defined by contracted partners
  • Ensure all incidents and complaints are managed in a timely manner

Financial management

  • Ensure company financial metrics are met, including revenue, profitability and S&W/overhead ratios
  • Cashflow is managed effectively to ensure adequate working capital is in place
  • Understand and optimise trip and company profitability to ensure both revenue and profit growth
  • Ensure local financial compliance, including audits, tax filings etc is completed accurately and on time

Risk & incident management

  • Proactively identify key areas of risk and oversee the development of viable solutions
  • Ensure local compliance requirements are met and breaches are reported and addressed
  • Ensure implementation of Group policies
  • Manage company legal matters

Development of strategic relationships

 

  • Develop strategic relationships within the region with Government bodies, Embassies, Tourism bodies, communities etc to deliver on company strategy

Systems and business processes

  • Ensure that IG systems such as Travel Studio are fully utilized and drive adoption through the ongoing implementation
  • Business processes are consistent with global practices

Company culture

  • To create and maintain a company culture in line with the global business
  • To be a role model of company culture and values

Contribute to collaborative global team

  • Encourage close working relationships between DMCs and with DMC Global
  • Contribute to General Management team and global policy and strategy development
  • Representing the PEAK DMC network externally

 

When you apply for this position, please upload a copy of your CV/Resume. Applications close end of business day, 18 December 2019.

Preferred Candidate

Bachelor’s(Graduate)
English(Reading : Advanced, Writing : Advanced, Speaking : Advanced)

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Hakkımızda

Intrepid DMC is Intrepid Group’s destination management company, operator and product developer. With 25 DMCs across Africa, Asia, Europe and Latin

Şirket Sayfasına Git
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Yemek Kartı (Setcard, Ticket, Multinet, Sodexo vb.), Hayat Sigortası.

Genel Müdür pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

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