Sales Consultant

PEAK Adventure Travel

PEAK DMC Istanbul is looking for an enthusiastic, fun, flexible, sales addict, passionate, creative, hardworking Sales Consultant who is champion of time and change management, keen to grow with the business, believes in our company culture, recycles at home, believes in gender equality, supports local economy while travelling, avoids wasting plastic, believes in Sustainable tourism!

PEAK DMC is a global leader in providing a rich diversity of destination experiences to a wide customer group. Our Sales teams are responsive, country/regional-experts who are skilled at ‘wowing’ business and direct customers with amazing options, while achieving excellent quote-to-purchase conversion rates. Our goal is to build trusting customer relationships to secure repeat business for the local DMC and within our global network of DMCs. The Sales team are rewarded for sales success – they also make a significant contribution to the success of DMC!

With the guidance, tools and materials provided by the DMC Global Sales team, this role will provide a high performance to grow sales and deliver service-level excellence for PEAK DMC Turkey. Sales Consultant is responsible to achieve sales targets and exceptional customer performance levels in consultation and booking of tailored FIT trips. Sales Consultant will sell and ensures accurate bookings of group and tailored FIT trips. The team will build itineraries and provide customer service based on the PEAK DMC standards, company philosophies and operational systems. Sales Consultant will also service their own clients and take a more hands on role in overseeing management of complex or higher value clients.

Working alongside the contracting and reservations teams, the Sales team is the primary contact for our external customers and manages all points of the customer experience, up to trip departure. A deep understanding of new and existing product components and itineraries is essential. Each team member’s focus will be to assess customer needs and potential ‘wants’ and provide customised product options, both proactively and on request. The consultant will follow through with the customer to secure the sale and ensure that the booking to departure process fits our high customer-service standards.

QUALIFICATIONS AND EXPERIENCE:

·Proven track record in managing and reporting on sales targets for a team of direct reports

·Strong destination/regional and local travel knowledge

·Significant travel industry and sales experience, ideally with adventure travel

·Demonstrated ability to build strong relationships

·Fluent English and Turkish language skills (written and verbal)

·Ability to accurately use systems and create or train others in processes to provide a quality customer experience

·Experience in adventure travel product development

·Demonstrated ability to build strong relationships

OTHER SKILLS AND ATTRIBUTES:

·Strong alignment with PEAK DMC Values and culture

·Driven and motivated by sales targets and to achieve sales incentives

·Ability to adapt to and work across multiple cultures

·Strong international communication skills via email and phone

·Highly Customer / client focused

·Strong influencing skills

·Highly organised approach to work.

·Ability to prioritise multiple tasks at the same time, completing within required time frame and to a quality standard.

·Willingness and ability to work with local operations, purchasing, product & reservations teams