NAME:

REPORTING TO:

Operations Manager

POSITION TITLE:

Operations Coordinator

DIRECT REPORTS:

Nil

DEPARTMENT:

Operations

LOCATION:

Turkey - Istanbul

Operational Accountabilities of Role

Benchmark Measure

Provide Leaders with access to up to date information for trips and operational systems in the country they are working in.

·       Leader feedback scores and staff surveyresults.

·       Keeping all Leaders Notes updated withsuggestions from leaders verbally and/or on Trip Report by approval ofOM

·       Ongoing updates and management of leader portal and leader folders as assigned byOM

Maintain Leader Trip Reports uploaded on time and in a correct format on leader portal and/or trip folders.

·         Leader ranking and staff surveyresults

·         Following up with various office departments so that key issues and points identified by leader are actioned andthen communicated back to Leaders as per OMinstructions

Review Customer Trip Notes for all PEAK brands

·         Customer feedback

·         Keeping all customer trip notes accurate and up to date as per OMinstructions

·         Ensuring customer trip notes match inclusions /exclusions as per trip approved costingsheets

Operational Accountabilities of Role

Benchmark Measure

Control and check essential administration and support OM on tasks such as:

-          Emergency Phone

-          Customer welcomepacks

-          Merchandise for all PEAKbrands

-          Public transportation

-          Pre-post trip documentations for leaders and passengers

-          Any trip related document preparation for leaders

·         Customer feedback and staff surveyscore

·         Sharing Emergency line with OM to reply, and take action for calls coming regardingoperations

·         SBA checks on weeklybases

·         Ensuring all passenger information (Welcome Notes, Booklets, City Sheets) are regularly updated andprovided to Leaders for distribution and/or visible and available to customers on all Arrival/Departurelocations

·         Merchandise checks and keeping the inventory recordfor ground operations for eachbrand.

·         Public Transport and site ticket logs to be alwaysupdated

·         Updated Trip and Leader documents to be kept inthe office in the right order for leaders tocollect

Monitor the uploading of passenger insurance details

·        All pax insurance details uploaded successfully within the settimeframe

Leader recruitment and trainings

·        Assisting OM effectively with annual leadertraining

programs and leader recruitment

Assisting Operations, Contracting and Sales teams with product research

·         Meeting due dates assigned for product researchincluding research on accommodation, transport, activities, itineraries and private grouprequests

Office administration

·        Supporting People’s Partner on office management–

purchases for the office

Transportation Requirements

·        Registration of passengers’ names onthe

kamu.turkiye.gov.tr (updating driver lists)

HR duties

·        Maintain HR documents of the leadersregularly

·        Providing information for leaders on banking system of the company

Fleet Operations

·        Providing regular maintenance, keeping the record of expenses on vehicles updated, driver trainings (internal & external), assisting providing updated & correct documentation on any buses PEAKuse

·        Accurate branding on company’sbuses

·        Ensuring transfers are being operated successfully andwith correctbranding