Customer Collaboration Coordinator

PepsiCo

.1-2 years experience or fresh graduate
.Preferred candidate from engineering or business administration graduates.
.Advanced communication, presentation, stakeholder management, analytical thinking skills and intermediate excel knowledge.
.A track record in developing & implementing continuous improvement in service and improved outcomes in supply chain is an asset.
.ERP systems knowledge is an asset.

Customer facing and Implant role for SPM channel.
Primary contact for customers' supply relations organization.
Owns Tag survey action plans execution via internal and external x-functional collaboration, continuous comminication and action follow-ups both internally and externally.
Create E2E supply chain solutions to increase joint value both for customers and PepsiCo.
Responsible from OSA (on shelf availability) data gathering and analytics to report weekly KPI status and leverage actions for sustainable improvement both internally and externally.
Support cost to serve projects and capability development areas.
Support continuous improvement for Service Level KPI, OSA and develop roadmap with customers' supply chain contacts, PepsiCo supply chain and commercial teams.
Focusing on client satisfaction and escalation of issues until resolved.
Determine and execute collaboration projects with customers according to service loss tree analysis and customer operating model.
Driving service excellence through customer collaboration team in order to meet or exceed customer expectations
Ensuring that client needs are communicated promptly and effectively within PepsiCo organization as well as to PepsiCo service providers
Ensuring robust and effective order processing methods as well as development of Electronic Data Interchange (EDI) with the clients.