SC Customer Service Specialist

PepsiCo

4 years university graduate (preferred)
Customer service or facing experience or similar business experience as min 2 years
Advanced use of MS Office Programs (PowerPoint and Excel)
Customer service level and E2E route cause analysis knowledge both technically and in practice
Great expertise in Oracle, Pepsell (sales ERP) and its reporting tools such as BI (business Object) (preferred)
Have a knowledge of FMCG distribution models
Competent in order capturing methods for instance B2B, EDI etc…
Good at English both written and verbal is preferred

• Manage orders from beginning to end for related customers
• Deal with customer order related issues or problems by communicating internal & external stakeholders
• Check stockout availability or credit limit issues and alert the system if needed
• Liaise between the customer and Pepsico for order and order fulfilment related issues
• Optimize order lead times of customer and to drive supply chain productivity agenda
• Ensuring robust and effective order processing methods as well as development of Electronic Data Interchange (EDI) with the clients
• Ensuring effective follow-ups customer logistic conditions and pallet returns/write offs
• Review weekly and monthly service level with the customers and also clarify and align reason codes of losses
• Directly make daily communications with DC's, BIN WH and distributor warehouses in order to push&monitor order status
• Prepare sku's shipment list to BIN warehouses according to captured order in order to make stocks ready for regional stores