Customer Collabration Manager

PepsiCo Turkey

*A track record in developing & implementing continuous improvement in service and improved outcomes in Customer Services
*Experience in partnership working both internally and externally and quickly establishing trust and credibility
*Experience in leading and delivering step-change projects, including people and cultural change
*Experience in developing strategies and policies for the customer services area
*Experience in effective budget management and improving services whilst delivering cost reductions
*Experience in developing and negotiating service level agreements
*Ability to translate company policies and strategic objectives into practical local plans and actions.
*Ability to manage high performance through people
*Excellent verbal and written communication, incl. report writing
*Full professional proficiency in Turkish and English
*Computer literate

İŞ TANIMI

• Implement Customer Collaboration Strategy in the BU and be key contributor to overall program with Organize Trade, Insights teams and Customer Teams
• Develop roadmap with Supply planning teams to increase Service level to world class level.
• Driving service excellence through customer collaboration team in order to meet or exceed customer expectations
• Attend to Joint Business Plans meeting with the OT team and Customers Heads.
• Act as Supply Chain voice at the front of Customers
• Focusing on client satisfaction and escalation of issues until resolved
• Segment customers based on size and differentiate service level by aligning customers
• Optimize Lead times to OT customers to drive productivity agenda
• Ensuring that client needs are communicated promptly and effectively within PepsiCo organization as well as to PepsiCo service providers
• Ensuring understanding of clients' strategic objectives and driving projects to meet or exceed them
• Ensuring proper positioning of export importance within production, planning and supply areas
• Ensuring robust and effective order processing methods as well as development of Electronic Data Interchange (EDI) with the clients.
• Creating great place to work for employees; acquire, develop and retain talent