IT Project Manager

Procat Danışmanlık Yazılım Telekomünikasyon Pazarlama Ticaret A.Ş.

At Procat, we pride ourselves on continuous evolution. The driving force behind constant business growth is the presence of skilled and dedicated project managers. We’re searching for a highly-skilled project manager to contribute to Procat’s growth and help us maintain our position as an innovative authority. The ideal candidate will have production experience as well as strong work plan development and progress oversight skills. He/She will be expected to prepare and present progress updates to appropriate management channels on a regular basis, ensuring the innovation we seek is being achieved.

In the performance of the role it is essential to have general knowledge on contact center related technologies such as IP Pbx, ACD, CTI, Call Recorder, VOIP, Predictive Dialer, ASR, TTS, Call Steering, Software Development (Windows and Web-based), business intelligence products, reporting and database programming (MS SQL 2008 and above) and IVR (Voice Response System) programming.

Objectives of this Role

·         Build and develop the project team to ensure maximum performance, providing purpose, direction, and motivation

·         Lead projects from requirements definition through deployment, identifying schedules, scopes, resource estimations, and project implementation plans, including risk mitigation

·         To coordinate internal and external resources, ensuring projects remain within scope, schedule, and defined budgets, in collaboration with project staff from various functional departments

·         Analyze project progress and, when necessary, adapt scope, timelines, and costs to ensure that project team adheres to project requirements

·         Establish and maintain relationships with appropriate client stakeholders, providing day-to-day contact on project status and changes

Daily and Monthly Responsibilities

·         Establish and maintain processes to manage scope over the project lifecycle, setting project quality and performance standards, and assessing and managing risk within, and across, multiple projects

·         Structure and manage integrated, multi-track project performance databases for multiple digital, print, social, broadcast, and experiential projects, with an eye on overall progress

·         Develop and maintain partnerships with outside resources—including third-party vendors and researchers

·         Monitor and assign resources appropriately to streamline project efficiency and maximize deliverable outputs

·         Report project outcomes and/or risks to the appropriate management channels as needed—escalating issues as necessary based on project work plans

Skills and Qualifications

·         2+ years minimum project management experience

·         Hands-on experience with developing web technologies and software platforms for maximum usability

·         Proven success working with all levels of management

·         Strong written and verbal communication skills

·         Strong presentation skills

Preferred Qualifications

·         Professional certification—including PMP/PRINCE II

·         Previous success in producing deliverable software platforms

·         Strong attention to deadlines and resources guidelines

·         Experience developing in-house platforms for internal processes

·         Experience coaching and educating project teams to strengthen team members’ capabilities and skill sets.