Collection Specialist - Avrupa/Maslak

Prosegur Alarm Hizmetleri A.Ş

QUALIFICATIONS

We are looking for a Collection Specialist with the following abilities and skills who will work in our Maslak Office

• University Degree
  
• Experience on Customer Account Receivable Responsibility 
  
• Advanced level of English in written and verbal communication
  
• Proficiency in MS Office Applications (especially Excel)
  
• Strong ethics and integrity 
• Multi-tasking and ability to work with deadlines, be a team member and have a result oriented approach in a challenging environment  
  
• Excellent communication and negotiation skills and analytical thinking
  
• Sales-minded and customer oriented with strong ability on problem solving

Collection Specialist will follow customer account balances and support account reconciliations with customers and will be also working with our Headquarter in Spain to improve collection processes and will be reporting to After Sales Services and Technical Operations Director.

• Performing collection processes and follow up and handling of reviewing customer open accounts 
  
• Coordinating customer phone calls and e-mails in a professional manner while keeping and improving customer relations
  
• Building strong relationships with customers and creating an amity based on trust and mutual respect
  
• Managing of collection processes from end to end, and prepare weekly/monthly open accounts reconciliation reports
  
• Co-ordination with sales and operations departments to improve the collection processes
  
• Preparation of reports related to collection and litigation
  
• Inform senior management in major collection issues