Telephone Operator

- To increase guest satisfaction by providing prompt, correct, trouble free and courteous communications support for hotel guests and hotel employees by operating hotel communications systems in line with the hotel’s guidelines, and Radisson Hotels Group corporate guidelines and service concepts.
- To create a value for our guests by making their stay more convenient, shortening service delivery times and increasing guest satisfaction, to reply the dedicated OTS phone instead of Housekeeping, Laundry, Concierge, Room Service, Maintenance Departments and about general information for hotel and city.

İŞ TANIMI

PROVIDE PROMPT, CORRECT COMMUNICATIONS SUPPORT
 

• Provides courteous service to customers by operating the switchboard and OTS station according to standards
• Communicates clearly and courteously
• Demonstrates fluency in the use of equipment
• Transfers incoming calls promptly to the appropriate extension
• Assists customers make long distance calls by instructing them on the appropriate procedures and/or placing calls for them
• Responds to customer questions regarding the hotel, in-house facilities and local events
• Provides courteous, prompt and accurate inter-hotel communications to staff and customers
• Takes and delivers accurate and complete messages
• Insures customer is awakened as requested by accepting, recording and executing wake-up calls
• Communicates with authorised employees by using paging system and/or radio
• Follows established hotel security and safety policies as required
• Identifies and forwards incoming faxes, customer mail, packages and messages promptly
• Prepares lists and reports as requested
• Checks the daily arrival list
• Follows the operator daily check-list