Assistant Front Office Manager

Ramada Plaza by Wyndham İstanbul Sultanahmet

Job Description

Plan and supervise the day to day operations of the Front Office section which are related to the arrival and departure of guests.

Attend to guest's requests and complaints.

Handles promptly and courteously problems regarding guest room accommodations and rates.

Ensure effective communication via daily briefings and weekly updates within the department.

Make every effort to ensure that guests of the hotel are made as comfortable and contented as possible.

Any other duties, which may be assigned to you from time to time as directed by your Manager.

Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.

Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.

Required Skills

Preferably University graduate.

Excellent written and verbal communication skills in the English and Turkish language.

At least 2 years of experience in a 5 stars hotel chain.

Strong representation and persuasion skills, strong in human relations, team leadership skills.

Prioritizing guest satisfaction, having the ability to make quick and effective decisions, high problem-solving skills.

Taking care of his appearance and personal care.

Able to adapt to intense work tempo and shift working hours.

Result-oriented, problem-solving, dynamic and adaptable.

Knowladge  Opera PMS system.