Regional After Sales Technical Specialist

Randstad Türkiye

Professional background with hands-on experience from entrance automation industry is a strong plus

An electrical and/or mechanical engineering background 

Extrovert team player and good communication skills

Flexibility and quick learner in a fast paced environment 

Excellent telephone/interpersonal/communication skills

Ability to quickly engage in situations , assess alternative courses of action, anticipate issues

Good knowledge of the European Standards 

Prepared to travel extensively and with short notice

Fluent in Turkish and English language, Arabic languages will be a plus

Self-starter, able to work independently

Service minded with customer focus

Experienced user of MS Office

İŞ TANIMI

Provide technical guidance, service and support to customers via telephone and mail

Arrange, plan and deliver technical trainings at our own premises and/or customer’s facilities and/or installation sites

Thoroughly understanding problems and solving technical issues

Support installers and distributors on service issues

Manage and improve the warranty processes, including upload of claims in the CMS (claim managing system)

Maintain, review, update and distribute (internally and externally) technical after sales information.

Deliver to Quality and after sales manager accurate monthly reports on the activities

Supervise warehouse in Turkey and grant availability of spare parts