Customer Contact Operation Manager

Randstad Türkiye

We are looking for a ''Customer Contact Operation Manager" for our client which is world’s leading manufacturer of premium domestic appliances.

Job Description

The role will be responsible for daily operations of CCC regarding the KPI fulfilment, operational excellence and process improvement.

The role will also ensure that technology is utilized to a maximum and that staff are well-organized and productive

The functions for the team is as follows:

Inbound &outbound activities

Customer complaint management

Sales order processing through various channels

Back office functions

Requirements

Proven experience as call center manager or similar position

Experience in customer service is required

Knowledge of performance evaluation and customer service metrics

Solid understanding of reporting

Proficient in MS Office

Communication and interpersonal skills

Organizational and leadership skills with a problem-solving ability

Advanced level of English

Having excellent customer service and communication skills

Before applying for this job post, you need to read the “Information Note” located below. By applying to this job advertisement, you will be deemed to have accepted processing of your personal data within the conditions set forth in such Information Note.

Randstad is an authorized agency of İskur with the licence date number : 17.10.2006 - 191