Customer Service Representative

Reckitt Benckiser A.Ş.

Requirements;

• Graduate from a reputable university

• 1-3 years of similar experience

• Good knowledge of MS Office applications

• Team player with good organizational and analytical skills, effective and strong   communication ability

• Excellent command of written and spoken English

• Problem solving skills

Responsibilities;

• Responsible for the relevant key customer contact, relating to supply and demand issues, ensuring customer service performance and stock levels are optimised, 

• Track customer service KPI’s for the business and ensure issues are captured and addressed • Develop a pro-active customer-oriented strategy with the focus being on optimizing the customer experience, 

• Coordinate with Sales any new product introduction and changes, communication with the customers, 

• Establish and implement processes for the incorporation of customer promotion data into the system in cooperation with Demand Planning,

• Coordinate with Transportation, Operations, Planning and Manufacturing to ensure customer satisfaction levels are at an appropriate level,

• Monitor all pricing to eliminate and reduce deductions on P.O’s

• Develop the strategy to support future customer initiatives,

• Build processes and systems with Sales and Customer Marketing that ensure flawless execution of all new product introductions, display shipments and promotional activities,

• Participate in projects to improve supply metrics for the company and customers,

• Responsible for the relevant key customer contact, relating to supply and demand issues, ensuring customer service performance and stock levels are optimised,

• Track customer service KPI’s for the business and ensure issues are captured and addressed

• Develop a pro-active customer-oriented strategy with the focus being on optimizing the customer experience,

• Coordinate with Sales any new product introduction and changes, communication with the customers,

• Establish and implement processes for the incorporation of customer promotion data into the system in cooperation with Demand Planning,

• Coordinate with Transportation, Operations, Planning and Manufacturing to ensure customer satisfaction levels are at an appropriate level,

• Monitor all pricing to eliminate and reduce deductions on P.O’s

• Develop the strategy to support future customer initiatives

• Build processes and systems with Sales and Customer Marketing that ensure flawless execution of all new product introductions, display shipments and promotional activities

• Participate in projects to improve supply metrics for the company and customers