Digital Customer Representative

Related Digital

Looking for a fast track career in digital marketing automation? If you are a fast learner with an interest about digital marketing, who has a strong eye for detail, with an obsession with the customer and excellent communication skills, look no further than Related Digital. You also need to keep up with the pace and the energy of our dynamic team and agile environment!

Description:

Reporting to Account Execution Team Leader, the candidate will:

• Provide best-in-class customer service on digital marketing products to both domestic and international customers,
• Manage customer relations for existing customers in portfolio,
• Build long lasting relationships with senior management of customers,
• Supporting the customer on the use of the "Related Marketing Cloud" platform and attending customer call/video conferences if needed,
• Providing solutions in line with customers needs and ensuring their delivery by coordinating intra-company efforts,
• Follow up competition and takes proactive measures.

Requirements:

• Graduated from top universities,
• Can communicate (verbal & written) PERFECTLY in English,
• Proficient in MS Office, Basic knowledge on dreamweaver, photoshop, HTML and CSS is a plus,
• Technical background is a plus,
• High interpersonal relationship skills and motivation within team,
• Strong communication with the customer, can act as the voice of the customer within the company and provide end-to-end support in all processes,
• Has strong analytical and optimization skills, problem solver.