Customer Success Manager

Related Digital

Job Description

Drive SaaS growth in the assigned industry by identifying new customers and nurturing existing accounts,

• Strive for high level of customer satisfaction and loyalty,
• Leverage industry expertise to optimise customer benefit and to reshape customer marketing initiatives,
• Close deals swiftly and efficiently with the support of the solution architect to work out technical details,
• Build long lasting relationships with senior management of customers,
• Follow latest trends in the marketing automation and e-commerce domains,
• Provide excellent customer service,
• Follow up competition and takes proactive measures,
• Work as a team with other industry managers, key account managers and industry strategists.

Requirements

• Ideally 3-5 years of software account management experience in technology & services domain,
• Preferably experienced in e-commerce & retail verticals
• Familiarity with marketing automation and digital marketing
• Account planning, SaaS and software solution selling expertise,
• Proactive personality with established decision maker relationships,
• Excellent English skills,
• Solid communication and presentation skills.