Satış Destek Şefi

Renold Zincir Sanayi ve Ticaret A.Ş.

Sales Support Coordinator

Function & Scope of Responsibility

Responding verbally and/or in writing to all customer inquiries. Evaluating each inquiry technically and commercially in order to offer the correct product(s) and solution to meet the customer requirements.

Creating internal inquiries in ERP system and preparing quotations.

Creating and processing orders in a timely manner and reviewing pending orders keeping customers updates to ensure customer satisfaction.

Preparation of commercial invoices, waybills and packing lists.

Liaising with other departments of the company where necessary ensuring that the customer’s needs are met.

Communicating with logistics companies, postal services and customs brokers to ensure that inbound transportation, cargo deliveries and foreign trade procedures (specifically import and export operations) are conducted on time, correctly as per agreed terms and local regulations.

Processing and filing of suppliers’ paperwork and in time conveying them to the accounting department, logistics and customs service providers and other related bodies.  

Handling administrative duties for the company and its executives and management teams. 

Helping and dealing with incoming calls, offering excellent customer and administrative service

Providing support for the external sales force and distributors, ensuring they are updated with information regarding customer activity. 

Skills, Knowledge, Experience Required 

• To have worked in a customer service and/or operations environment previously and have a passion for excellent service.
• A basic understanding of engineering principles would be an advantage, but not essential.
• Commercial awareness
• The ability to communicate effectively and meet tight deadlines
• A desire to see matters through to a successful conclusion ensuring complete customer satisfaction
• Good time management and prioritising skills
• Candidates should be PC literate. Proficiency in ERP-systemswould be an advantage.

• Excellent communication skills both in Turkish and English(verbal and written)
• Good numerical and organisational  skills
• Good interpersonal skills

·         Willingness to develop own skills and knowledge in line with business needs

• Be a self-starter, a highly motivated and able to work in a fast past environment.