Arabic Customer Support Specialist

Rent 'n Connect

ABOUT US 

Rent 'n Connect is a fast-growing travel technology start-up. We provide products and services that help travelers to stay connected at all times. With offices in London, Berlin, and Istanbul, and products that offer high-speed coverage, we offer connectivity solutions at affordable prices wherever you go. 

Rent 'n Connect started its operations in 2014 providing mobile hotspot rental services in Turkey. In 2018 we launched Berlin and London offices and started offering services all over Europe. Today, we are a fast-growing company with more than 50 employees offering coverage in more than 40 countries. 

 Now, we are looking for a capable Arabic Customer Support Specialist to join our team. Our products are Rent ‘n Connect - Portable Wifi Device Rental platform; TripBackup - live concierge and assistance application; Concierge+ - Smart Room Phone service for hotels and travel businesses.

In this role, you’ll get to: 

• Respond to customer emails, manage information flow  
• Maintain a positive, customer-focused attitude at all times 
• Resolve customer issues, complaints, amendments, cancellations to orders 
• Assist with support channels including chat and email 
• Work with courier companies and other cargo services to ensure that customers receive their orders on time 
• Work closely with our operations department about the clients and orders 
• Handle other ad hoc operations and customer relations tasks as needed 

 We’re looking for people who have: 

• Degree qualified in a relevant discipline 
• Fluent speaking and writing knowledge of Arabic and English 
• Very good listening and problem-solving skills, patient and helpful with customers 
• Understands that customer happiness is the key to a successful business 
• Ability to work in shift  

How to be successful in the role and at Rent ‘n Connect: 

Customer happiness is the heart of everything we do. We are a highly passionate and joyful team and we are always after new ways to excel at customer satisfaction. To be successful at Rent ‘n Connect you need to care about customers and be product-centric.