Teknik Servis Müdür Yardımcısı

Rieter

QUALIFICATIONS AND JOB DESCRIPTION

Rieter is the world’s leading supplier of systems for short-staple fiber spinning. Based in Winterthur (Switzerland), the company develops and manufactures machinery, systems and components used to convert natural and man-made fibers and their blends into yarns. Rieter is the only supplier worldwide to cover spinning preparation processes as well as all four end spinning processes currently established on the market. Furthermore, Rieter is a leader in the field of precision winding machines. With 16 manufacturing locations in ten countries, the company employs a global workforce of some 4 570, about 21% of whom are based in Switzerland. Rieter is listed on the SIX Swiss Exchange under ticker symbol RIEN.

To further strengthen our growing Service operations; we are looking for a:                              

                    DEPUTY FIELD SERVICE MANAGER

 Key responsibilities of the role will be :

• Supporting Head of Field Service in terms of execution of the Services.
• Supporting of the Customer Service ,being the first contact of the customer, proceeding relevant communication with Global Rieter Functions.
• Issuing CORN reports, responsible of spare parts ordering and ensure products are delivered to customer’s plant on time and cost efficient manner.
• Performing customer visits to manage customers complaints, investigate the  problem ,define corrective actions, implement and monitor them.
• To coordinate and work closely with the Feld service Engineers to solve customer’s complaints.
• Maintain operational excellence with coordination by Field Service Engineers
• Managing Performance Optimization activities , delegating technologists 
• Expand scope of service quality to add value to the customer.
• Provide technical recommendations to Field Service and support Field Service engineers in trouble - shouting activities.
• Developing and implementing after sales strategies, programs and policies to improve service quality.

Key Requirements :

• University degree from Engineering prefeably Textile Engineering
• Experience in Yarn Manufacturing / minimum 3 years of experience in Managing role.
• Very good command of English (German knowledge is an asset)
• Customer oriented with strong interpersonal skills
• No limitation to travel with an active driver license (Position requires %40 of travel)
• Service and field experience is an asset
• IT knowledge is required
• Military services completed for male canditates

 Key Competencies 

• Highly Customer Oriented and service driven
• Technical competence
• Trustworthy, pro-active
• Problem solving, analytical mindset

Our emerging After Sales Business Group provides an exciting and challenging environment. We offer interdisciplinary work in a lively, international company. 

 We are looking forward to meet you.