Reservation Clerk

Şahintur Şahinler Otelcilik Tur.Yat.ve İşlet.A.Ş

Tourism Group is a pioneer in the sector with its owned and operated hotels serving to international standards. Strengthening its position with global cooperations, the Group continues to create value for Turkey. Murat Reis Ayvalık is a member of Doğuş Tourism Group and we are looking for a Reservation Clerk who must have;

A Bachelor degree in Tourism Hotel Management.

At least three years experience in the field.

Fluent level of English language is required to carry out the work and follow any developments related to the job.

Advanced skills in various computer software and Opera knowledge.

Strong interpersonal and communication skills with the ability to build trust, cooperate and relate well with all departments within the hotel, guests, and all external companies.

Team player qualities.

Effective management of time and ability to work under high pressure.

Ability to handle multiple tasks.

Self-motivated

Residential permit is required for non-citizen candidates.

No military obligation for male candidates.

İŞ TANIMI

Complete responsibility of Leading Quality Assurance guidelines.

Execute direct, and ask & sale agency sales, thereafter following up on the payments.

Execute sales via phone and e-mail.

Register the reservations in the system accurately.

Prepare reservation statistics and to submitting them to superiors.

Execute the sale of car- and air transfer, including organizing them.

Follow up on the guests transfer date and time.

Handles all special requests appropriately.

Check the reservations registered during the shift and performing studies in order to ensure that all reservations are registered accurately.

Assures that the reservation agents obey the hotel rules, shift schedules.

Accomplish all tasks given by superiors in addition to job responsibilities.