Air Freight Operation Representative (*)

Schenker Arkas Nakliyat ve Tic. A.Ş.

We are looking for an 'Operation Representative' who will regularly monitor Air Freight operational processes and  provide a stream of information about details/updates to internal and external customers. 

Your Tasks:

• Provides communication and coordination between internal service providers (airlines, suppliers, customs   agents, airport offices, insurance companies etc.) and foreign offices for their customers.  
•  Manages the transactions towards operations with foreign offices.  
•   Visits acquired customers regularly in order to improve relationships. 
• Works in a coordination with sales teams and supports them for new & acquired customers.  
• Takes actions for finding solutions about possible hitches rapidly and meeting customer expectations &   satisfaction. 
•   Keeps in communication with airport offices in order to organize realization of operation smoothly.  

Your Profile:

• Bachelor’s degree (Preferably in Logistics, Business Administration etc.)   
• 3-5 years of experience in related business ( customer services) or similar positions.  
• Has a good command of Office Programs user experience.   
• Fluent in English.   
•  Has a command of commercial &transportation legislation, global legislation,operational functions and DGR / IATA / Airway terms.   
• Experienced in customer relationship management.   
• Based in İstanbul.