Customer Representative (Air Freight)(*)

Schenker Arkas Nakliyat ve Tic. A.Ş.

Job Description:

Ensures sustainability of Air Freight operations in timely manner without damages and following up the Air Freight shipments of acquired customers under custody.

* Supports pricing activities to the sales team with Senior Customer Representative guidance in order to gain new customers.

* Provides preparation of Air Freight shipments’ documents and shares them with related units (customer, airlines, airport offices, suppliers, customs, warehouse and etc.).

* Responds to all questions which comes from acquired customers in timely manner and finds alternative solutions for existing problems.

* Manages and follows up invoicing process regards to actualized services, payments with foreign DB Schenker offices.                              

* Provides information flow about customer and operational process to the other related departments.

Qualifications:

* Relevant Bachelor’s Degree (Logistics, Aviation Management, Business Adm. etc.)

* Experienced in related business (archive, customer services) or similar sector.

* Has good command of customs clearance and air freight registrations, DGR / IATA / Airway terms.

* Has MS Office programs user experience.

* Has good command of English.