Hilton Garden Inn Isparta -Genel Müdür

ŞENER GIDA MAĞAZACILIK İNŞAAT VE TURİZMTİC.A.Ş.

GENERAL MANAGER / HOTEL MANAGER

Position Purpose

• To lead the hotel team in delivering optimal business performance on behalf of the owner, brand and division, through the execution of robust commercial, operational and people plans.
  

Lead by Example

• Provide the hotel team with the clear purpose they require, support with relevant learning experiences, and give constant feedback on individual/ team performance
  
• Ensure that all team members are aware of the multi-skilled nature of their roles, and the expectation that they will help where required. Lead by example on this!
  
• Ensure regular & effective communication (e.g. Huddles) with the hotel team to achieve / maintain a high level of trust & engagement
  
• Be visible in the operations - direct and actively support the team through times of stress
  
• Commit energy and time in ensuring that all team members have the necessary skills and behaviours to deliver great brand-specific guest experiences
  
• Commit energy and focus into being / becoming a great boss for the team and providing a great place to work (Heart of Hilton / Heart of House / Travel with Purpose), to allows team members to thrive
  
• Be a role model for all Team Members regarding brand behaviours.
  
• Recruit suitable talent on all TM levels who are passionate about our brands, and ensure an on-boarding and TM development of good quality in all departments
  

Guest Experience

• Ensure all guest feedback is followed up, dealt with appropriately, and shared with the team regularly
  
• Ensure appropriate levels of contact with key clients / business providers and specialist support colleagues
  
• Ensure appropriate actions are executed to support any improvements resulting from safety, QA audits or Area Support Team input
  

Operational Performance

• Provide input to the Focused Service Area Support Team for the annual hotel budget
  
• Deliver regular rolling forecasts with supporting commercial focus insight back up
• Monitor cost performance and make appropriate resource adjustments to forecast variances
• Regularly engage in revenue generation activities (calls, sales trips etc.) and be an active supporting colleague for your Commercial & Sales Manager
• Drive Hilton Honors enrolments and actively work on improving guest loyalty
• Manage owner relationship / rapport / reporting as required

Required Skills

• Good standard of higher education
  
• Very good Turkish and English knowledge, spoken and writtenHighly competent in the use of Microsoft Office packages
  
• Proven track record of success in a fast-paced hotel, restaurant or retail environment
• Passionate about customer service
• Team player and able to work on own initiative
• Proven people management experience
• Very commercially aware and able to manage budgets and control costs
• Target driven and hands on management style
• Proven and organising skills
• Able to grow and develop a team