Field Support Engineer

Seri Bilgi Teknolojileri Destek Hizmetleri

SERİ is one of the most outstanding service providers in the field of Information Technologies (IT). With widespread service network in whole Turkey and in-field-teams, we offer opportunity to provide IT services at one point. Owing to economic scale with our prevalence and customer portfolio, we can offer high-quality service with effective cost model at better prices. SERİ is situated as a strategic partner that enrichs the custumors' business with the responsibility of being main supplier in IT services which is the essential need of all corporate companies.
 
We are searching for a Field Support Engineer for one of the worldwide international airlines which has two offices in İstanbul. Engineer who will service for this airways’ employees needs to have the following skill sets;

• Relevant educational background related to IT fields,
• Strong knowledge and practical experience at troubleshooting for end-user devices,
• Experienced in configuration and troubleshooting of microsoft office products,
• Experienced in giving hardware and software support for End-users devices such as Laptops, Desktops, Thin-Thick Clients, Blackberry & Iphone and desk phones,
• Having Lev I understanding of Network and Server devices,
• Strong problem solving skills and result oriented,
• Being a self-starter and having excellent communication skills,
• Having excellent command of English,
• No military obligation for male candidates.

İŞ TANIMI

• Meeting and analyzing the user problems and demands assigned to him/her,
• Providing feedbacks to the users about their problems,
• Coordinating and providing hands and eyes for Network and Server team troubleshooting,
• Giving on-site and remote support to the users for related laptops and cell-phones.

English knowledge of candidates will be tested.