JOY ADVISOR | Agent / Eleman
Ensures that the guests are well attended to during their stay, achieving maximum guest satisfaction.
Successfully implements the VIP service standards set by the hotel and actively follows the operational criterias.
Monitors and attends to the pending challenges registered in operating systems, ensuring closure with high satisfaction rate.
Will personally provide personal assistance services to assigned esteemed guests, during the length of their stay, up on request and when required.
Assists the night operation colleagues where necessary, while constantly keeping the department superiors up to date.
SKILLS AND COMPETENCIES
Ideally have previous hotel experiences within Rooms Division departments.
Required to possess excellent verbal and written English communications skills. Additional languages are an advantage.
Computer literate and prior experiences with hotel systems; such as Fidelio, Opera, Truva, Triton, Micros software and Microsoft Office programs, are required.
Guest driven, pro-active and
Possess the ability to;
take own initiatives within limitations, maintaining the hotel’s standards, policies and procedures
successfully communicate and work close together with other departments of the hotel
maintain a positive attitude at all times
focus and understand guests' needs while remaining calm and courteous, providing suitable responses
take responsibility of handling any guest complaints and requests in a calm manner and provide suitable solutions
provide a personalized service with guests during a longer period of time
work well under pressure of multiple requests and/or departures within any given period of time
maintain discretion and confidentiality of all guests and internal company information at all times
Must be able to work a flexible schedule including; weekends, late evenings, early mornings and nights.
Comfortable with working indoors and outdoors.