GENEL NİTELİKLER VE İŞ TANIMI
JOY ADVISOR | Night Agent / Gece Elemanı
Ensures that the guests are well attended to during the night hours, achieving maximum guest satisfaction together with the hotel team.
Successfully implements the VIP service standards set by the hotel and actively follows the operational criterias.
Monitors and attends to the pending glitches registered in operating systems, ensuring closure with high satisfaction rate.
Will personally provide personal assistance services to assigned esteemed guests, during the length of their stay, up on request and when required.
Assists the night operation colleagues where necessary, while constantly keeping the Joy Advisor Manager updated on the operation.
Personally attends to guests arriving late at night and/or departing in the early morning hours together with the operating team.
Will mainly focus on late evening and over-night operation.
SKILLS AND COMPETENCIES
Ideally have a degree in hospitality with previous hotel experiences within Rooms Division departments.
Previous understanding on night operation is beneficial.
Required to possess excellent verbal and written English communications skills. Additional languages are an advantage.
Computer literate and prior experiences with hotel systems; such as Fidelio, Opera, Truva, Triton, Micros software and Microsoft Office programs, are required.
Guest driven, pro-active and
Possess the ability to;
work with minimal supervision and take own initiatives within limitations, maintaining the hotel’s standards, policies and procedures
successfully communicate and work close together with other departments of the hotel
maintain a positive attitude at all times
focus and understand guests' needs while remaining calm and courteous, providing suitable responses
take responsibility of handling any guest complaints and requests in a calm manner and provide suitable solutions
provide a personalized service with guests during a longer period of time
prioritize, organize and follow up on night operation while paying attention to the finer details
work well under pressure of multiple requests and/or departures within any given period of time
maintain discretion and confidentiality of all guests and internal company information at all times
Must be able to work a flexible schedule including; weekends, late evenings, early mornings and nights.
Comfortable with working indoors and outdoors during night, 00:00 – 08:30.