Joy Advisor - Guest Relations Supervisor

Serkoç Otelcilik Tur.İnş.Tah.Tic.A.Ş - Lujo Hotel

LUJO SOUL

Art & Joy reside at the heart of the philosophy at Lujo, taking you on a journey to rediscover your inner child and get enchanted by the vibrant orange that so perfectly reflects our energy. Vacationing at Lujo truly is anything but ordinary and so is working here. If you, too, feel this bursting energy and wish to share it and enrich the team with your colorful personality and your knowledge, we should definitely meet. Join us on this journey to offer our guests a unique experience whilst developing ourselves further and gaining brand new perspectives on hospitality with every new day.

We are looking for some passionate, aktive, responsible, organizational individual to join our professional family! If you love meeting people, you are good at the time-management, always approachable and pasionated in assisting guests and team to get the most out Lujo experience, let’s talk!

Job Function: JOY ADVISOR SUPERVISOR

In the role of Joy Advisor Supervisor you will be supporting the Guest Relations Manager in any way that you can, holding down the fort when the manager is away, and keeping Team happy whilst assisting them whenever they need support. You will have to be willing to put the hours in, not only ot prove yourself on the role, but to always be there to assist your team. They will be looking to you for advice, help and to resolve problems whenever they arise. You will assist the Guest Relations Manager in daily operations; evaluate the work performance of the team; handle guest compaints; allocate work to team members, assist the manager with recruitment, training, promotion and performance evaluation; motivate employees, cunduct team meeting. We are looking for individual with minimum of two years hospitality management experience in an upscale hotel, with Bachelor’s degree in hospitality management, business administration or related field, with aknowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques. Speaking, writing, reading Turkish, Russian and English (German will be a plus) is a must. We are considering the candidates 25-35 years of age.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.