Room Service Manager

Serkoç Otelcilik Tur.İnş.Tah.Tic.A.Ş - Lujo Hotel

LUJO SOUL

Art & Joy reside at the heart of the philosophy at Lujo, taking you on a journey to rediscover your inner child and get enchanted by the vibrant orange that so perfectly reflects our energy. Vacationing at Lujo truly is anything but ordinary and so is working here. If you, too, feel this bursting energy and wish to share it and enrich the team with your colorful personality and your knowledge, we should definitely meet. Join us on this journey to offer our guests a unique experience whilst developing ourselves further and gaining brand new perspectives on hospitality with every new day.

Job Description & Responsibilities:

To conduct regular training sessions with the assigned team in line with the departmental SOP’s e.g. guest care, service standards, up-selling approach, product knowledge, entering guestrooms, telephone manners, etc.

To prepare and issue duty schedules for the respective team

To monitor service activities in the Room Service, aiming for highest possible customer satisfaction

To maintain a professional and friendly relationship with in-house guest, ensuring proper and prompt service to their rooms

In-charge of the delivery and clearance of all guestroom amenities and conduct spot checks

To ensure all Minibar operations are done promptly

To ensure proper handling of equipment to minimize breakages and losses.

Requirements:

Diploma/Degree in Hotel Management or related field  

Minimum of 3 years’ experience in a managerial position, preferably in luxury hotel

Highly self-motivated and able to motivate others

Work in a safe, prudent and organized manner

Have an in-depth knowledge of food and its preparation

Be able to relate to all levels of guest and management

Have the ability to handle multiple tasks at one time

Must have excellent attention to details, and extensive service knowledge

Have mathematical skills, computer software aptitude and some hotel operation knowledge