Application Support Specialist

Sestek Ses ve İletişim Bilgisayar Teknolojileri

About Sestek

Sestek is a global technology company helping brands with conversational AI and Analytics solutions, to be data-driven, work efficiently, and deliver better experiences for their customers. Since 2000, Sestek has been developing patented technologies, leading a pioneering role in the collaboration between academia and industries such as financial services, telecommunications, retail, and the public sector. Sestek’s AI-powered solutions depend on text-to-speech, speech recognition, natural language processing, and voice biometrics technologies.

About the Job

We are the market leader in Conversational AI and Analytics Solutions in Turkey, and we are becoming a global brand with our increasing international projects. We are looking for an Application Support Specialist to join our İstanbul or Ankara team. If working on AI-powered technologies excites you, you might be the one we are looking for.

Responsibilities

• Good knowledge of Sestek Products on both front-end and back-end side.
• Being able to install Sestek products for different environments (Test, Preprod and Production) with the coordination of project manager,
• Solving technical problems during projects and after the production according to service level agreements
• Giving basic level application support to the customers (Guidance for how to use the application)
• Responding to partner and customer enquiries through e-mail, ticket system and calls.
• Overseeing and follow-up on open customer issues
• Recording and manage best practice resolutions for company’s self service knowledge base
• Developing customer relationships through professional, dependable and accurate interactions
• Offering proactive communication to clients, account managers and project managers

Qualifications

• Bachelor’s Degree in Computer Science/Engineering, Information Systems and Technologies or related area
• Minimum 4 years of experience in support engineering
• Minimum 2 years of experience working in handling tickets, working with project management, product management and software development teams.
• Great to have 2-year experience of Nuance, Verint or Nice call recorder solutions.
• Mid-level technical understanding and management of MS SQL Server and PostgreSQL Server
• At least mid-level database querying skills (Esp. for MS SQL Server )
• Mid-Level management skills for Microsoft Windows Servers , Installation and Configuration of its features such as IIS, .NET Framework, etc.
• Basic network knowledge (TCP,UDP protocols; MRCP,SIP, etc.)
• Nice to have understanding of DevOps environment
• Good command of debugging and diagnostic skills
• Common understanding of a software application architecture
• Advanced in English both spoken and written
• Excellent communication skills, customer orientation and organizational awareness
• Successful in time management and compatible with flexible working hours
• Ability to work in a fast-paced environment and can handle changing priorities