Shift Leader

Sheraton Grand İstanbul Ataşehir

• University Degree in related field
• Two years in a similar position
• Strong verbal and written communication skills in English.

İŞ TANIMI

• Perform registration process by obtaining data from guest and by observing the established guidelines.
• Review all group details, VIP reports, daily business reports.
• Ensure the strict control of room keys. Supervise the key handling procedures for maximum security
• Ensure that all rooms which are due to check-out are checked and the daily housekeeping discrepancy reports are resolved.
• Effectively supervise all services provided at the Front Desk that these are always available and are carried out efficiently as per Standard Operating Procedures.
• Reach out to the guests to communicate that the room is ready and coordinate luggage delivery with Bell Desk if luggage has been stored.
• Handle Due-Out and Discrepancy updating in communication with the Housekeeping Department.
• Prepare system for next day arrivals.
• Follow department policies, procedures and service standards, including all safety policies.
• Good administrative skills and the ability to use email and booking systems.
• To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
• To be responsible for accurate and efficient accounts and guest billing processes.
• To undertake general office duties, including correspondence, emails, filing and switchboard to ensure the smooth running of the Front Office areas.
• To ensure that all reservations and cancellations are processed efficiently.
• Be familiar with all hotel room types, numbers, layout, locations, rates.
• Maintain brand integrity, core values and operational standards to ensure all Front Office areas are well retained.
• Know of all arrivals/departures and ensure guest names are used at all times.
• Monitor pre-registered arrivals and ensure all no shows are checked out and charged.
• Ensure Front Door entrance is covered at all times and Bell Desk staff are posted.
• Know the current availability situation at any given time, and also future availability.
• Have complete knowledge of all hotel features and services including Food and Beverage outlets (menu, price range, promotions, opening hours), Business Center (facilities, charges), Spa/Gym (facilities, opening hours), etc.
• Be familiar with all hotel room types, numbers, layout, locations, rates.