Reservations Agent

Sheraton İstanbul City Center

Duties and Responsibilities

• Oversee accuracy of room blocks, reservations, and group market codes.
• Communicate company values and/or culture to new employees.
• Review and implement new Reservations procedures.
• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify guest reservation needs and determine appropriate room type.
• Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests.
• Answer questions about property facilities/services and room accommodations.

Requirements

• Degree or Diploma in Hospitality Management or relevant education.
• Minimum 2 years working experience in the luxury hotel industry; international experience preferred.
• Knowledge of travel trade accounts.
• Proficient in written and spoken English and Turkish.
• Able to liaise effectively with corporate/government.
• Excellent presentation and communication skills.
• Ability to work under pressure.
• Strong leadership skills and ability to develop and motivate his/her team.
• Outgoing and enthusiastic personality.
• Possess high degree of stamina, agility, and flexibility