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Integrated Service Management Coordinator

SIEMENS SANAYİ VE TİCARET A.Ş

Ankara

İş Yerinde

İş Yerinde

Çalışma Şekli

Tam Zamanlı

Pozisyon Seviyesi

Uzman

Departman

Mühendislik

Mühendislik

Yönlendirme Sayısı

220 yönlendirme

Çalışma Şekli

Tam Zamanlı

Pozisyon Seviyesi

Uzman

Yönlendirme Sayısı

220 yönlendirme

Departman

Mühendislik

Kariyer Image

GENEL NİTELİKLER VE İŞ TANIMI

What do I need to qualify for this job?
* Min 5 years of experience in biomedical field, in Public Private Partnerships (PPP) Hospitals Bachelor’s degree in Electronics, Mechatronic or Biomedical Engineering
* Very good command of English
* Bachelor’s degree in Biomedical Engineering or Electrical & Electronic Engineering
* Medical equipment or high technology systems theory and knowledge
* Analytical thinking, result and quality oriented approach and good communication skills are required competencies
* Knowledge and follow Emergency Care Research Institute (ECRI) and Turkey Quality System in Health (SKS)
* Knowledge and experience on actual ISO 9001 Standard and auditing,
* Knowledge of ISO 9001 QMS, Quality Planning, Quality Reporting, Quality in Processes/Projects, Audits and Assessments.
* General knowledge on medical device
* Strong time management and organizational skills and ability to work independently a must
*  Excellent communication and customer services skills necessary
* Must have knowledge, ability, and willingness to manage biomedical technicians and  multi-site environment
* Ability to work effectively in a diverse, collaborative, and team oriented culture.
* Planning and implementation of applications in line with accreditation and quality management system standards

İŞ TANIMI

For Siemens Healthineers in Ankara, we are looking for a Integrated Service Management Coordinator. This role will be responsible from Coordinate Integrated Site Management (ISM) sites. The additional mission of this position is to increase the loyalty and satisfaction of the customer. This position is also responsible to supply the creative feedbacks for increasing the quality of the ISM operations and processes.

 What are my responsibilities?
* Coordinate Integrated Site Management (ISM) sites in different cities.
* Coordinate biomedical technicians according to their business competence
* Prepare and manage all Quality Documents.
* Plans, organizes, and directs effective performance of contracts.
* Manage contract and technical specification of PPP Hospitals.
* Supervises, trains, and directs, biomedical technicians and other support staff.
* Ensures the validity of the asset management software program and administer the asset management software and ensure work orders are entered without delay.
* Reviews financial statements and budgets preparation.
* Ensure that all employees abide by the policies and procedures outlined in the Siemens   Compliance Program and Business Ethics.
* Reviews and manages workforce to meet quality standards, staffing levels and training
* Planning and implementation of applications in line with accreditation and quality management system standards
* Coordination with Quality Manager / Responsible
* Reviews and follow recall and safety alerts for medical equipment from ECRI and Republic of Turkey Medical Devices and Drugs Databanks (TITUBB ).
* Understand and analyze the customer needs and lead tender.
* Find appropriate technical solutions and present to customers
* Follow-up the customer projects under a structured visit plan
* Develop team work within the departments
* Assure highest customer satisfaction with ISM customers
* Market competition analysis, set sales plans and objectives, propose and maintain service tender projects
* Responsible to increase technical, clinical and application skills for increasing the technical service quality
* Understand the prospect customer’s needs and problems (medical, technical) and arrange necessary actions to create the appropriate solutions
* Support the ISM contract sales opportunities and convince the customer for buying the ISM contract
* Development of the process ISM  service quality and customer satisfaction
* Support  to the SRS infrastructure installation and performing Remote Service via SRS at sites

What else do I need to know?
* Military service should be completed for male candidates
* No restriction for travelling

As Siemens we believe physical barriers are not related to potential. Only the potential matters to us. Therefore, we look forward to receive applications of candidates with physical barriers and chronic illnesses. We support healthy relationships between candidates with barriers and their colleagues because we believe we can create differences together.
Siemens is dedicated to quality, equality, and valuating diversity and we welcome applications that reflect the diversity of the communities within which we work.

Aday Kriterleri

5 - 10 yıl arası
Üniversite(Mezun)
Hakkımızda

1847 yılında Werner von Siemens tarafından Almanya’da temelleri atılan Siemens, Türkiye’de 162 yıldır faaliyet göstermektedir. Siemens Türkiye, tek

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