Technical Sales Support Professional

Siemens

For our Building Products (BP) division in Kartal, we are searching for a Technical Sales Support Professional who will be in charge of BP customers and partners! This role will be providing advanced technical assistance for applications & Pre-and After-Sales support for customers & sales teams (product, application, configuration, tenders, offers and technical issues…)

What are my responsibilities?

Support sales during tender & offer preparation in product selection, system configuration, application questions and other pre-sales activities as well as further technical and commercial support requests.

Create offers in cooperation with sales and prepares planning documents.

Act as direct point of contact for customers and outside sales team for Pre & After Sales requests via telephone, email and other channels (e.g. remote connection)

Support on-site problems, configuration, commissioning and all other after-sales requests.

Support customers / partners in commissioning and use of solutions with their projects.

Provide comprehensive training for our products, applications and solutions.

Create content, follow the activities and process with partner university concept for technical trainings.

Diagnose and resolve technical problems on jobs and provide appropriate reports to management.

Create and deliver the standard documents required for the commissioning, operation and installation for customers.

Fulfill the information security requirement.

Make improvements on operational procedures.

Coordinate back office & support functions for efficient serving of BP wherever possible.

What do I need to qualify for this role?

• Bachelors Degree in Control, Mechanical, Electrical-Electronic Engineering or equivalent.
• Very good command of Turkish & English both written and spoken.
• At least three years of experience with a strong technical background in HVAC & Fire Safety Products. (Siemens products preferred)
• Build productive working relationships internally and externally.
• Able to travel frequently in Turkey.