Night Manager

Six Senses İstanbul

Six Senses Vision & Values

·     Fully understand and embrace Six Senses company vision and values and its application in all tasks associated with the host’s duty.

·     Adhere to all Six Senses brand standards ensuring successful communication across all levels of the operation.

Specific

·        Handle all local and overseas room-bookings.

·        Ensure that all reservation requests are replied efficiently.

·        Handle specific requests on room types and discounts.

·        Help and support to train subordinates.

·        Ensure all reservations are entered and updated in the computer.

·        Keep control on travel agent allotment.

·        Answer correspondences, e-mails and fax for reservations within hours.

·        Prepare daily weekly monthly operations reports.

·        Direct all allocation of rooms.

·        Ensure that the statistic information are all entered and updated in the computer, such as travel agent, commercial etc.

·        Respond promptly on the overbooking situation, close reservation for critical days and inform our associates.

·        Ensure the safety and security of all guests and hosts at the resort.

·        Work as indicated on Six Senses best practice.

·        Follow on LQA standards to achieve maximum guest satisfaction.

·        Monitor and make all the daily, weekly, monthly, yearly forecast report, and other reports requested by Front Office Manager.

General

·        Follow all systems and procedures as laid down in the standard operating manual.

·        Follow all the tasks as directed by SOPs.

·        Arrive on time in full uniform in accordance with the company grooming guideline.

·        Complete any other duty assigned by management.

Technical Skills

·        Advanced MS Office, Opera and Outlook skills

·        Knowledge of hospitality operations, including emergency evacuation drills

·        Very good command over written and spoken English

·        A second spoken language would be preferred