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Diğer Bilgiler

QUALIFICATIONS AND JOB DESCRIPTION

Six Senses Kaplankaya presents a mosaic of architecture, history and art, and is within easy reach many famed archaeological sites. There are 141 guestrooms including six suites (75 in the main building and 66 Ridge Villas), all boasting stunning views to the Aegean Sea. Aegean & Mediterranean-inspired fresh, sustainable cuisine interwoven with Turkish elements and flavors is the overarching theme of three dining venues, introducing ‘Eat with Six Senses’ concept by sourcing local and fresh products. The expansive 10,000 square meter Spa, Fitness and Health & Healing Center offers guests and residents a truly integrative approach to optimal wellness. Six Senses Kaplankaya is an idyllic destination for celebrations. It also has facilities to accommodate team-building programs. With many excellent guest experiences on offer, the resort can customize activities to suit active guests and guests who prefer to simply sit back and relax.

Scope

  • Deliver excellent customer service and maintain a high standard of customer management, at all times
  • Fulfill all reasonable requests from guests, to ensure their comfort, satisfaction and safety
  • Undertake overnight responsibility for reception, checking guests in and out, taking reservations and dealing with all telephone enquiries
  • Maintain knowledge of all Resort promotions and pricing, to provide information to guests, on request
  • Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services; be accountable for guests’ safety and comfort
  • Ensure that all Front Office stationary and stock is available and re- ordered on time.
  • Prepares duty rosters for the front office hosts.
  • Ensures rooms are checked prior to guests check-in to ensure they are clean, properly equipped and in a high standard of maintenance.
  • Implement and maintain guest recognition program.
  • Handle guest complaints, inquiries, and comments, log them and initiate
  • appropriate action and follow up.
  • Maintain up to date files and information on tours, sightseeing and points of general interest and make the necessary bookings when requested.
  • Assist the cashiers with guest billing procedures.
  • Ensure that guest check out arrangements are in order, and to bid the guests farewell.
  • Carry out administrative requirements as directed.
  • Assists in the selection, training and evaluation of front office hosts.

Qualifications

  • BA Degree in Hospitality Management or related field.
  • Excellent command on both verbal and written in English.
  • Professional demeanor and appearance.
  • Minimum 2 years experience in a similar role. Prefer in a luxury hotel setting.
  • Proficient in MS Office and PMS systems.
  • Demonstrate excellent communication, counseling, decision-making, and organizational skills.
  • Must be able to work independently within a large group and also as a team player.
  • Provide exceptional guest service to all clients.
  • Ability to work on sliding shift.

PREFERRED CANDIDATE

POSITION INFORMATION

Firma Sektörü:

Turizm

Çalışma Şekli:

Haftaiçi 09.00 - 17.30

Haftasonu (Cumartesi) 09.00 - 17.30

Sosyal / Yan Haklar:

Servis
Lojman
Yemekhane

Çalışan Profili:

Beyaz Yaka: 200-249
Mavi Yaka: