Guest Relations Officer

Six Senses Kaplankaya

Six Senses Kaplankaya presents a mosaic of architecture, history and art, and is within easy reach many famed archaeological sites. There are 141 guestrooms including six suites (75 in the main building and 66 Ridge Villas), all boasting stunning views to the Aegean Sea. Aegean & Mediterranean-inspired fresh, sustainable cuisine interwoven with Turkish elements and flavors is the overarching theme of three dining venues, introducing ‘Eat with Six Senses’ concept by sourcing local and fresh products. The expansive 10,000 square meter Spa, Fitness and Health & Healing Center offers guests and residents a truly integrative approach to optimal wellness. Six Senses Kaplankaya is an idyllic destination for celebrations. It also has facilities to accommodate team-building programs. With many excellent guest experiences on offer, the resort can customize activities to suit active guests and guests who prefer to simply sit back and relax.

Scope

• Notify concerned teams of guest arrival and follow up if necessary before the arrival.
• Adherence to all recognized LQA Standards.
• Introduction of new initiatives that are focused at enhancing guest experience.
• Check guest profiles and guest history prior to the guest arrival and be familiar with all the information.
• Ensure the room is prepared according to the guest preference.
• Ensure that all concerned departments have the guest history information.
• Ensure all special requests and preferences has been met as per the guest profile.
• Prepare all arrivals amenities such as welcome letter, champagne, shoe bag, cold towels and welcome drinks.
• Be familiar with the promotions, events and weekly calendar at the resort.
• Participates in all host training, meetings as required.
• Sign out keys and mobile phones. Make sure phones are handled properly.
• Ensure to read the daily arrival departure memo and the notice board.
• Ensure GR tools and equipment are prepared in the pantries at all times.
• Knowledge of the room service menus are very important and always update the changes.
• Ensure to follow up room service, delivery and presentation.
• Follow up on room service orders collection and clean up.
• Assist with guest purchases at the resort.
• Provide a warm welcome to guests with appropriate introduction.
• Ensure readiness of materials, methods and equipment needed to ensure the highest level of service is provided.
• Handle specific guest requests, complaints, and suggestions and follow through to maximize the service standard.
• Comprehend the process for bed making, baby cots, rollaway beds and turndown service.
• Knowledge of fire & safety procedures and exits.
• Knowledge of correct forms of address towards guests.
• Relay guest complaints to FOM without any delay.
• Ensures to perform duties on time in accordance with hotel policy.
• Complete any other duty assigned by management.
• Arrive on time in full uniform in accordance with the company grooming guideline.

Qualifications

• Minimum Bachelor’s Degree.
• Previous experience in a service, work-related role is a plus.
• Very good knowledge of Microsoft Software platforms and Opera.
• Basic food and beverage service including kitchen skills.
• Excellent knowledge of guest related functions and guest service.
• Strong team mentality, and willingness to be of assistance as required.
• Very good command over written and spoken English.
• A second language is strongly preferred.
• Must be able to stand for long periods of time.