In Room Dining Manager

Six Senses Kaplankaya

Six Senses Kaplankaya presents a mosaic of architecture, history and art, and is within easy reach many famed archaeological sites. There are 141 guestrooms including six suites (75 in the main building and 66 Ridge Villas), all boasting stunning views to the Aegean Sea. Aegean & Mediterranean-inspired fresh, sustainable cuisine interwoven with Turkish elements and flavors is the overarching theme of three dining venues, introducing ‘Eat with Six Senses’ concept by sourcing local and fresh products. The expansive 10,000 square meter Spa, Fitness and Health & Healing Center offers guests and residents a truly integrative approach to optimal wellness. Six Senses Kaplankaya is an idyllic destination for celebrations. It also has facilities to accommodate team-building programs. With many excellent guest experiences on offer, the resort can customize activities to suit active guests and guests who prefer to simply sit back and relax.

Scope

Ensure all food and beverage hosts are correctly uniformed and are of high grooming. To ensure that all hosts provide courteous and professional service in a friendly manner at all times.

Make every effort to ensure the comfort and enjoyment of guest’s food and beverage requests throughout service.

Ensure you have a good knowledge take order from any Food & Beverage outlet menus.

Follow opening and closing duties checklist.

Ensure guest / room charges at points of sales are being managed.

Ensure the effective and efficient running services of In Room Dining outlet.

Provide training per month to subordinates and report the progress of their performance.

Ensure the prompt and efficient service of meals and beverages set by the resorts required standards.

Fully understand the team goals and objectives, ensuring that the maximum is done to achieve the targets.

Prepare monthly reports relating to service, breakage, loss and inventories.

Control loss, abuse or breakage of all operating equipment and to ensure correct handling and storage of such items.

Ensure that all hosts are aware of their duties and operating procedures within the resort.

Conduct regular meetings with staff relating to maintaining and improving service, to introduce moral building exercises for In Room Dining hosts.

Ensure that the standards for Food and Beverage are being followed and must lead by example.

Organize daily briefing in the restaurant before each meal period to brief the team on special request, VIP, out of stock, etc...

Have a full knowledge of menus and specials of all outlets. To be able to recommended and up sell.

Qualification

• Turkish nationality.
• BA/BSc in Hospitality management or related field.
• Minimum 3 years managerial similar position and customer service experience; prefer in a luxury hotel setting.
• Excellent written and verbal skills both in English and Turkish.
• Additional languages are beneficial.
• Proficient in MS Office applications and PMS accounts.
• Great attention to details.
• Able to converse and resolve guest complaints/issues in a calm and professional manner.
• Ability to manage, train and motivate a variety of people.
• Highly service oriented