Reservations Agent

Six Senses Kaplankaya

Location / Region: Kaplankaya, Turkey

Six Senses Kaplankaya presents a mosaic of architecture, history and art, and is within easy reach many famed archaeological sites. There are 141 guestrooms including six suites (75 in the main building and 66 Ridge Villas), all boasting stunning views to the Aegean Sea. Aegean & Mediterranean-inspired fresh, sustainable cuisine interwoven with Turkish elements and flavors is the overarching theme of three dining venues, introducing ‘Eat with Six Senses’ concept by sourcing local and fresh products. The expansive 10,000 square meter Spa, Fitness and Health & Healing Center offers guests and residents a truly integrative approach to optimal wellness. Six Senses Kaplankaya is an idyllic destination for celebrations. It also has facilities to accommodate team-building programs. With many excellent guest experiences on offer, the resort can customize activities to suit active guests and guests who prefer to simply sit back and relax.

QUALIFICATIONS

• BA/BSc in Hospitality management or related field.
• Minimum 1 year of experience in similar position.
• Fluent written and spoken English.
• Additional language is beneficial.
• Opera PMS knowledge.
• Proficiency in Microsoft Office.
• Strong communication skills, written and verbal,
• Work under pressure and time constraints,
• Handle guest contact efficiently and be able to sell the product,
• Ability to meet deadlines.
• Flexibility on working hours if needed any overtime.

İŞ TANIMI

Position: Reservations Agent

Reporting To: Reservations Supervisor

• Handling of all reservations by telephone, fax, e-mail,
• Updating reservations in the PMS received via the interface,
• Adhere to all reservation standards,
• Understand and be able to answer all questions about rates, room categories and seasonality,
• Sell rates according to availability and yield strategy,
• Maintain and develop guest contact,
• Handle all reservation documents and correspondence correctly and conscientiously,
• Advance purchase reservations follow up for necessary charges.
• Daily OTA channels check and properly enter reservations to the system,
• Apply company credit policy,
• Pro-actively try to cross-sell (F&B, Spa, etc.) and up-sell room,
• Efficient and complete communication with all other departments, especially front desk, accounting and sales.
• Following to any further duty coming through supervisor or management.

Start Date: As soon as possible.