Resort Manager

Six Senses Kaplankaya

Six Senses Kaplankaya presents a mosaic of architecture, history and art, and is within easy reach many famed archaeological sites. There are 141 guestrooms including six suites (75 in the main building and 66 Ridge Villas), all boasting stunning views to the Aegean Sea. Aegean & Mediterranean-inspired fresh, sustainable cuisine interwoven with Turkish elements and flavors is the overarching theme of three dining venues, introducing ‘Eat with Six Senses’ concept by sourcing local and fresh products. The expansive 10,000 square meter Spa, Fitness and Health & Healing Center offers guests and residents a truly integrative approach to optimal wellness. Six Senses Kaplankaya is an idyllic destination for celebrations. It also has facilities to accommodate team-building programs. With many excellent guest experiences on offer, the resort can customize activities to suit active guests and guests who prefer to simply sit back and relax.

Reporting To: General Manager

Qualifications

• Master’s or Bachelor’s degree in Business Administration. A degree in Hospitality Management, Hotel Management or similar preferred.
• Five years or more of progressive managerial experience in a leading resort or hotel with exposure in a luxury lifestyle brand.
• A well-developed capability for strategic decision-making and a track record of proven results in the areas of customer satisfaction, operational excellence, host satisfaction, revenue and profit.
• Excellent written and verbal skills in English.
• Preferably Turkish national.
• Additional languages are beneficial.
• A sharp mind and attention to details.
• Multiple-department experience is essential.
• Familiar with POS, Reservation and MIS systems.
• Proficient in MS Office systems.
• Business savvy leader with demonstrated financial acumen, capable of providing strong P&L results oriented financial leader.
• Excellent sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the luxury customer.
• Active personal involvement with the sales strategy/process, with emphasis on continuing to increase visibility and positioning of the hotel.
• Exceptional customer relationship skills, especially with high profile customers.
• Responsive, engaged and interactive with capability of building strong positive team.
• Visibly proactive with excellent organizational skills, capable of providing focused leadership.
• Energetic with a positive attitude.
• Excellent presentation skills.
• Able to converse and resolve guest complaints/issues in a calm and professional manner.
• Can identify priorities and effectively execute tasks/projects accordingly and in a timely manner.
• Ability to manage, train and motivate a variety of people.
• Creative and innovative, capable of delivering products and services that will differentiate in the region’s luxury hotel market.

İŞ TANIMI

Scope

• Oversee the smooth operation of teams by liaising directly with HODs and monitoring all relevant managers, supervisors and hosts.
• Act as a mentor for all managers and supervisors by supervising, guiding and motivating them on the management and development of their respective teams.
• Ensure that all set guidelines, LQA standards and task breakdowns are in place and rigorously enforced.
• Ensure that all food and beverage outlets are prepared for service at the designated times and that all pre-service activities by restaurant management have been carried out.
• Ensure that all relevant queries, requests, incident reports, etc. are recorded, action plans initiated and targeted results are achieved.
• Oversee the effective operation of the guest transfer experience to and from the resort.
• Take part in the warm receiving of all guest arrivals and ensure that the guests’ welcome experience exceeds set standards at all times.
• Oversee the management of the guest history and profile system in conjunction with the Front Office.
• Oversee the departure process of the guest to exceed the approved standards for Six Senses.
• Facilitate training and development of all subordinate hosts whilst constantly monitoring performance standards.
• Conduct in various people management roles including but not limited to:goal setting, motivation/ discipline of employees, labor expense control, control of general expenses and resolving guest related issues in accordance with the company goals.
• Listen to host ideas and confrontations keeping a fair and balanced decision making field that listens to all sides.
• Mainstream tour operators/wholesaler & retail agents.
• Conduct regular sales calls with local organizations.
• Observe competition and price surveys for formulating price strategies.
• Be involved in Public Relations and Guest Relations activities.
• Entertain journalists, travel agents and guests.
• Assist the General Manager in controlling and evaluating all relevant financial budgets and forecasting through constant monitoring of the daily reports
• Constantly communicate the business plan and established goals and targets for each team to all relevant hosts and ensure that they are kept up-to-date with the financial performance of the resort.
• Ensure that all billing is carried out efficiently and that all relevant charges have been captured correctly, before guests’ departure.
• Oversee the effective and financially profitable operation of the retail area(s), in conjunction with the Six Senses retail standards from Home Office.
• Oversee the effective and financially profitable operation of any external concession outlets, in conjunction with the company protocols.
• Seek opportunities to upsell and maximize revenues in all areas.
• Work with the team to reduce waste, minimize expenses and manage costs.
• Yield the business to meet and exceed budgets.