Retail Store Associate

Six Senses Kaplankaya

Six Senses Kaplankaya presents a mosaic of architecture, history and art, and is within easy reach many famed archaeological sites. There are 141 guestrooms including six suites (75 in the main building and 66 Ridge Villas), all boasting stunning views to the Aegean Sea. Aegean & Mediterranean-inspired fresh, sustainable cuisine interwoven with Turkish elements and flavors is the overarching theme of three dining venues, introducing ‘Eat with Six Senses’ concept by sourcing local and fresh products. The expansive 10,000 square meter Spa, Fitness and Health & Healing Center offers guests and residents a truly integrative approach to optimal wellness. Six Senses Kaplankaya is an idyllic destination for celebrations. It also has facilities to accommodate team-building programs. With many excellent guest experiences on offer, the resort can customize activities to suit active guests and guests who prefer to simply sit back and relax.

Scope

• Well-groomed at all times and maintain a friendly and cheerful attitude.
• Purchasing of items for the clients as per the request from the resort.
• Be familiar with room amenities. Layout, rate structure and outlets (e.g. Operation hours, menu, promotions, prices, etc.) Facilities and services offered in the Resort.
• Provide courteous service to guests and respond promptly to guest’s requests and inquiries.
• To follow all systems and procedures as stipulated in the standard operating procedure manual.
• Follow the pricing guidelines given by the direct supervisor.
• To itemize every item in the store with suppliers’ name and code for easy reordering and updating.

Qualifications

• Minimum high school graduation.
• 1 year or more experience in a similar role preferably in a luxury hotel segment.  
• Excellent written and verbal skills both in English and Turkish.
• Additional languages are beneficial.
• Able to converse and resolve guest complaints/issues in a calm and professional manner.
• Energetic with a positive attitude.
• Knowledge of store operations.
• Basic sales skills, upselling and ability to communicate freely with others.
• Understand retail ratios, calculations and discounts.
• Knowledge of retail layouts, organization and display.
• Familiar with both male and female sizes in international standards.