Revenue & Reservations Manager

Six Senses Kaplankaya

Six Senses Kaplankaya presents a mosaic of architecture, history and art, and is within easy reach many famed archaeological sites. There are 141 guestrooms including six suites (75 in the main building and 66 Ridge Villas), all boasting stunning views to the Aegean Sea. Aegean & Mediterranean-inspired fresh, sustainable cuisine interwoven with Turkish elements and flavors is the overarching theme of three dining venues, introducing ‘Eat with Six Senses’ concept by sourcing local and fresh products. The expansive 10,000 square meter Spa, Fitness and Health & Healing Center offers guests and residents a truly integrative approach to optimal wellness. Six Senses Kaplankaya is an idyllic destination for celebrations. It also has facilities to accommodate team-building programs. With many excellent guest experiences on offer, the resort can customize activities to suit active guests and guests who prefer to simply sit back and relax.

Reporting To: Director of Sales&Marketing

Qualifications

• Turkish nationality.
• Bachelor’s degree in Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or a related major.
• Minimum of three years of experience in similar position.
• Excellent command over written and spoken English and Turkish.
• Additional languages are beneficial.
• Knowledge of hotel/resort’s policies regarding reservations, discounts and detailed procedures in handling local and overseas room bookings.
• Good all round knowledge of Hotel operations.
• Familiar with various Hotel booking platforms, CRM, POS systems.
• Proficient in MS Office.
• Excellent sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the luxury customer.
• Great attention to details.
• Active personal involvement with the sales strategy/process, with emphasis on continuing to increase visibility and positioning of the hotel.
• Can identify priorities and effectively execute tasks/projects accordingly and in a timely manner.
• Exceptional customer relationship skills.
• Excellent organizational skills.
• Energetic with a positive attitude.
• Able to drive revenue management and implement sales initiatives.
• Ability to manage, train and motivate a variety of people.
• Able to converse and resolve guest complaints/issues in a calm and professional manner.
• Well aware of Bodrum market.

Scope

• Compile information, analyzes and monitors actual sales against projected sales.
• Identify the underlying principles, reasons or facts of information by breaking down information or data into separate parts.
• Generate and provides accurate and timely results in the form of reports, presentations, etc.
• Conduct sales strategy analysis and refines as appropriate to increase market share for all properties.
• Maintain accurate reservation system information.
• Analyze period end and other available systems data to identify trends, future need periods and obstacles to achieving goals.
• Generate updates on transient segment each period.
• Assist with account diagnostics process and validates conclusions.
• Utilize interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Achieve and exceed goals including performance goals, budget goals, team goals, etc.
• Attend meetings to plan, organize, prioritize, coordinate and manage activities and solutions.
• Establish long-range objectives and specifying the strategies and actions to achieve them.
• Understand and meet the needs of key stakeholders (owners, corporate, guests, etc.).
• Explore opportunities that drive profit, create value for clients, and encourage innovation; challenges existing processes/systems/products to make improvements.
• Ensure that sales strategies and rate restrictions are communicated, implemented and modified as market conditions fluctuate.
• Assists with pricing and provides input on business evaluation recommendations.
• Lead efforts to coordinate strategies between group sales offices.
• Support cluster selling initiatives by working with all reservation centers.
• Use reservations system and demand forecasting systems to determine, implement and control selling strategies.
• Check distribution channels for hotel positioning, information accuracy and competitor positioning.
• Initiate, implement and evaluate revenue tests.
• Communicate brand initiatives, demand and market analysis to clusters/franchise partners/owners.
• Act as a liaison, when necessary, between property and regional/corporate systems support.
• Supervise and handle all local and overseas room-bookings.
• Ensure that all reservation requests are replied efficiently.
• Keep control on travel agent allotment.
• Control room inventory in co-ordination with Director of Sales and Marketing.
• Respond promptly on the overbooking situation, close reservation for critical days and inform our associates of situations.
• Assist the Sales and Marketing Director to achieve the maximum possible occupancy and average room rate to meet forecasted and budgeted figures.
• Solve complaints from clients in regard to reservations and take immediate remedy action.
• Work and implement Six Senses best practice throughout the department with action plan.
• Monitor and update internet reservation system in coordinate with respected colleagues.
• Make annual training plan for the department with action plan.
• Make the business plan for the department to achieve the targets.
• Make daily weekly monthly reservation reports and statistics and ensure they are distributed to the respective departments.
• To portray professional public relations and Human relations skills at all times.