After Sales Support Specialist

SMART GÜNEŞ ENERJİSİ A.Ş

We are one of Europe’s leading integrated solar power companies with a presence in Solar IPP, Solar EPC, and PV module manufacturing. Headquartered in İstanbul, Turkey, we offer complete solar solutions - from setting up solar power plants to providing innovative solar products for commercial and retail users. 

Established in the year 2009, we have an extensive presence in southeast Europe with over 500 employees, one manufacturing facility, 7 Offices located in Turkey, Romania, Greece, Bulgaria, Germany, Switzerland, and Ukraine. 

In our manufacturing facility in Gebze, Kocaeli, we manufacture highly efficient solar PV modules based on crystalline silicon technology for on-grid & off-grid solar power plants, commercial rooftop, and land-based solar power projects. With 23.500m² indoor space and our state-of-the-art automated production lines to ensure the highest quality standards in producing both standard and dual glass modules using the latest PERC, Half Cut Cell, and Bi-Facial solar module technologies up to 12 Busbars totaling to an 1000MW yearly capacity. 

Smart Energy currently owns and operates solar IPP sites in Turkey, Romania, Greece, and Bulgaria with 100+ MW capacity, and another 60MW under construction. 

With a portfolio of more than 500+ MW in utility-scale & rooftop solar EPC projects, we possess years of expertise in constructing utility-scale and rooftop solar power plants of all sizes. 

We are looking for an experienced “After Sales Support Specialist” for our factory, which performs mass production in Gebze Organized Industrial Zone.

General Qualifications

• Bachelor degree in Engineering and Business Administration from reputable universities
• Minimum 3 years of experience in domestic sales operation process (preferably in companies operating in the field of production)
• Excellent command of English, both written and spoken
• Proficient in MS Office applications especially in Excel
• High standards of accuracy, being proficient at working to tight deadlines and under pressure, and be able to prioritize tasks
• Self-disciplined, proactive, dynamic, eager to learn and to take on new challenges
• Excellent time management and organizational skills and the ability to multitask and prioritize
• Being flexible in working hours and have no travel restriction
• Strong communication and interpersonal skills and dedication to customer satisfaction
• For male candidates, military service must be completed
• Resides in the Anatolian side of Istanbul or Kocaeli region

Job description

• Answering customer inquiries, scheduling meetings, sales appointments and following up with customers about their order status
• Compiling a daily list of sales leads, delegating leads to the sales department, and providing sales data and guides to the sales department
• Developing and monitoring performance indicators for sales and staff members, managing sales tracking tools, and compiling reports
• Recording sales trends and liaising with account managers to develop sales strategies
• Creating and processing orders in a timely manner, processing requests for rush orders, and reviewing pending orders and customer requests to ensure customer satisfaction
• Managing customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems
• Performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organized and accessible filing system
• Handling administrative duties for the company and its executives and management teams
• Identifying and keep up with sales trends
• Reporting any unusual activity to your supervisors