Customer Support Specialist

SmartMessage

What is the role?

We are looking for a Customer Support Specialist to take part in our IT Operations team to work remotely!

What you’ll be responsible:

• Developing relationships with customers, answering their questions via e-mail, phone and helpdesk application,
• Communicating requests which comes through customers to the relevant departments,
• Providing the first point of contact for all client inquiries, support requests, and issue resolution,
• Becoming an expert in all products and take advantage of opportunities for continuous learning,
• Providing ideas, suggestions to promote process and quality improvements,
• Provide application support for our products

We are looking for a passionate talent who has;

• University degree in a related field (Preferably Computer Programs, Mathematics, Electrical, and Electronics or Computer Engineering),
• Min 3 years of working experience
• Customer-oriented with strong communication skills,
• Ability to learn quickly and think creatively,
• Ability to work effectively independently and within a team environment,
• Strong analytical, problem solving and customer support skills required,
• Basic database and SQL knowledge,
• Basic HTML knowledge,
• Good command of both written and spoken English,
• Experience in the digital and marketing tech environment is preferable.
• Willingness to works shift pattern essential and occasionally work weekends

Join our team!