Bellboy

Sofitel Luxury Hotels

Sofitel is coming to Turkey!

Accor Group's owned or operated hotels continues to make difference in the industry, by serving international standards.

A high-end magnificent Sofitel brand is going to be in Turkey very soon ...

Located in Taksim, the heart of Istanbul. Sofitel Istanbul, enjoys a prestigious location with a unique view of the Bosphorus, is looking for great team mates to provide an excellent service experience with an exciting range of products.

Summary of Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

-         Responsible for the delivery of Guest’s to their room, luggage, messages and any other items for delivery within the Hotel

-         Consistently offer professional, friendly and engaging service

-         Ensure the timely and efficient transfer of luggage to and from the guest’s room

-         Ensure the guest is familiar with their room upon arrival (i.e. temperature control, hotel amenities etc.)

-         Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests, under the direction of the Concierge

-         Assist guests regarding hotel facilities in an informative and helpful way

-         Follow department policies, procedures and service standards, including all safety policies

-         Perform job functions with attention to detail, speed and accuracy

-         Be a clear thinker, remaining calm and resolving problems using good judgement

-         Maintain confidentiality of guest information and pertinent hotel data

-         Other duties as assigned

Qualifications

-         Computer proficiency in Windows environment (Word, Excel, PowerPoint)

-         Proficient in English language (spoken & written), Second language is preferred (French, Arabic, German …etc.)

-         Previous customer service experience, preferably in a 4 to 5-star luxury hotel

-         Excellent communication skills and a professional presentation

-         Strong interpersonal and problem-solving abilities

-         Highly responsible & reliable

-         Ability to work well under pressure in a fast-paced environment

-         Ability to work cohesively with fellow colleagues as part of a team

-         Ability to focus attention on guest needs, remaining calm and courteous at all times

-         Able to work a flexible schedule including weekends and or holidays

-         Must be able to work well under pressure in a fast paced and constantly changing environment

-         Must possess outstanding guest services skills, professional presentation and sophisticated communication skills

-         Must have a Driver’s License

Physical Aspects of Position

-         Constant standing and walking throughout shift

-         Frequent lifting and carrying up to 50 lbs.

-         Constant kneeling, pushing, pulling, lifting

-         Frequent ascending or descending ramps, stairs and ladders