Front Desk Agent

Sofitel Luxury Hotels

Sofitel is coming to Turkey!

 Accor Group's owned or operated hotels continues to make difference in the industry, by serving international standards.
 

A high-end magnificent Sofitel brand is going to be in Turkey very soon ...

 Located in Taksim, the heart of Istanbul. Sofitel Istanbul, enjoys a prestigious location with a unique view of the Bosphorus, is looking for great team mates to provide an excellent service experience with an exciting range of products.

Summary of Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

-Consistently offer professional, friendly and engaging service

-Greet, check in and settle guest accounts while ensuring all service standards are followed

-Assist guests regarding hotel facilities in an informative and helpful way

-Respond to each Guest who approaches the Reception Desk

-Drive rate through up-selling room brands

-Follow department policies, procedures and service standards

-Follow all safety policies

-Other duties as assigned

Qualifications

-An operational knowledge and proficiency in Property Management System

-Computer proficiency in Windows environment (Word, Excel, PowerPoint)

-Proficient in English language (spoken & written), Second language is preferred (French,

Arabic, German …etc.)

-Previous customer related experience preferred

-Must be able to handle a multitude of tasks in an intense, ever-changing environment

-Ability to focus attention on guest needs, remaining calm and courteous at all times

-Must possess a professional presentation

-Strong interpersonal and problem-solving abilities

-Highly responsible & reliable

-Ability to work well under pressure in a fast-paced environment

-Ability to work cohesively with fellow colleagues as part of a team

-Hospitality Diploma is an asset

-Must be flexible in terms of working hours

-Must have the ability to handle cash effectively and accurately

Physical Aspects of Position

-Constant standing and walking throughout shift

-Occasional lifting and carrying up to 20 lbs.

-Occasional kneeling, pushing, pulling

-Occasional ascending or descending ladders, stairs and ramps