Guest Services Agent

Sofitel Luxury Hotels

Sofitel is coming to Turkey!

Accor Group's owned or operated hotels continues to make difference in the industry, by serving international standards.
 

A high-end magnificent Sofitel brand is going to be in Turkey very soon ...

Located in Taksim, the heart of Istanbul. Sofitel Istanbul, enjoys a prestigious location with a unique view of the Bosphorus, is looking for great team mates to provide an excellent service experience with an exciting range of products.

 

Summary of Responsibilities

Responsibilities include but are not limited to:

-         Offer professional, consistent, friendly and engaging service

-         Process all external and internal calls by redirecting calls or directly assisting the caller

-         Take ownership of the caller’s request and ensure follow-up according to the hotel’s standards

-         Maintain knowledge and awareness of all departments within the hotel

-         Maintain accurate records of guest calls to maintain data integrity

-         Serve as a liaison for guests by providing information relating to all aspects of the hotel

-         Maintain knowledge of the hotel’s emergency procedures

-         Adhere to all departmental and hotel policies, procedures and standards - including safety and environmental initiatives

-         Other duties as assigned

 

Qualifications

-         Previous customer service experiences an asset

-         Must possess outstanding guest service skills, including professional verbal communication skills

-         Proficient in the use of Microsoft Office applications (Outlook, Word, Excel)

-         Strong interpersonal and problem-solving abilities

-         Highly responsible and reliable

-         Ability to work well under pressure in a fast-paced, team-based environment