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Diğer Bilgiler

GENEL NİTELİKLER VE İŞ TANIMI

Customer Experience Expert

“Are you ready to join the Softtech family of more than 900 people and make the future real with us?"

We are looking for a CX expert to join the CX Unit under our Transformation Team who will be able to work with an enthusiasm for implementing pioneering steps on the cultural and organizational transformation

We believe that highly competitive solutions can only be developed by the motivated and enthusiastic team. That’s why our team members have been selected among the top engineers and specialists in the market. We are experts in developing solutions for financial organizations. If you want to be part of this restless team, come & join our talented team and share our goal that is to take the technology to the next level with creative, fast, efficient, and secure solutions.


Here is the details of our job posting:

The CX expertrole is responsible for developing, managing and performing activities and concepts in terms of Softtech’s organizational transformation.

What skills do you have?

  • Minimum 3 years experience in end-to-end CX management
  • 5-10 years total professional work experience
  •  Excellent interpersonal communication skills
  • Powerful verbal, written, presentation, facilitation, communication, relationship building skills
  • Excellent English communication skills
  • Efficient project running, negotiation and conflict management skills
  • Ability to quickly build confidence and trust with senior managers and teams
  • Military service completed for male candidates
  • Project management experience
  • Design thinking experience
  • Experience of agile methodologies (Scrum, Kanban)
  • Nonviolent communication skills

 

What you will do?

You will be responsible for developing, managing and performing programs and activities to improve the customer-centric culture within the organization and in particular product teams. Also take part in the efforts to improve several software products’ CX quality.

  • Codevelop an organizational customer-centric culture improvement program
  • Help drive cultural and behavioural change required to build strong and sustainable customer-centric culture within the organization
  • Take part in periodical CX education, coaching and communication activities within product teams
  • Take part in executing a high performance framework in teams
  • Take part in developing, managing and performing CX improvement programs for software products

 

What we offer

  • Flexible working hours
  • Private health insurance
  • Generous vacation policy
  • Continuously learning and development opportunities
  • Attending to technical congress and conferences
  • Wide range of technology
  • International work experience, career development and visit opportunity to Maxitech, San Francisco and Shanghai
  • Build up your project with innovation funnel

 

Aday Kriterleri

Pozisyon Bilgileri

Firma Sektörü:

Yazılım

Çalışma Şekli:

Haftaiçi 09.00 - 18.00

Sosyal / Yan Haklar:

Özel Sağlık Sigortası
Servis
Yemek Kartı (Setcard, Ticket, Multinet, Sodexo vb.)
Yemekhane

Çalışan Sayısı:

1000-1499