Club Reception Supervisor

Soho House Istanbul

Soho House is a collection of private members' clubs and restaurants spread throughout Europe, the UK and America. Each house and restaurant maintains its own personality and atmosphere but the ethos has remained the same; serving fantastic cocktails and simple but delicious food in a comfortable and relaxed environment. 

We are looking for "Club Reception Supervisor" with the qualifications below:

• Customer service orientation and negotiation skills
• High degree of accuracy and attention to detail
• Working knowledge of MS Office and databases
• Patience and ability to manage stress
• Excellent communication skills (written and oral)
• Problem-solving skills
• Experience in working with targets and tight deadlines
• Customer focus and adaptability to different personality types
• Ability to multi-task, set prioritiesand manage time effectively
• Accurate and structured way of working
• Fluent in both Turkish and English (all interviews will be held in both Turkish and English)
• Friendly nature
• Physical fitness
• Available to work in shift basis

Job Description:

• Welcome our guests and members in the Club Lobby
• Assist in maintaining department operation procedures
• Assist in payroll pre-work, scheduling, and recruitment
• Assist in facilitating training programs for Club Reception
• Process all guests’ disputes and claims
• Supervise day-to-day Club Reception operation
• Respond in courteous, professional, and rapid manner in order to resolve all difficulties
• Supervise staff in order to maintain service standards of the Membership reception
• Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure
• Assist in developing team and individual skills to ensure performance to the highest possible level
• To ensure all systems are kept up to the date with accurate information and the Soho House standards are complied with fully
• To deliver a consistently high standard of customer service within the department.
• Promote Soho House Istanbul and the other Soho Houses
• Performs other duties as assigned by Manager