Reservation Agent Soho House

İstanbul(Avr.)

QUALIFICATIONS

Soho House is a collection of private members' clubs and restaurants spread throughout Europe, the UK and America. Each house and restaurant maintains its own personality and atmosphere but the ethos has remained the same; serving fantastic cocktails and simple but delicious food in a comfortable and relaxed environment. 

We are looking for a Reservation Agent with the qualifications below:

Personal qualifications:
  • Instructional and motivational skills
  • Accurate and structured way of working
  • Flexibility and good comprehension skills
  • The attention to details and quality
  • Organizational skills
  • Service orientied
  • Friendly nature
  • Physical fitness
Requirements:
  • Professional education in the hospitality industry
  • Minimum 1-2 year working experience in a similiar role
  • Very good english language skills
  • Very good IT-skills
  • Opera skills would be a plus

JOB DESCRIPTION

  • Deliver to our guests a total passion and commitment to excellence
  • Take full responsibility with general enquiries, reservations, correspondence and updating guests history
  • Fully understand the reservation system
  • To be fully aware of all reservation systems to maximize average room rate and occupancy
  • To fully understand and operate the telephone and paging systems
  • To fully understand and operate the hotel property management system
  • To fully understand the bedrooms layout as well as their features and equipment
  • To have a very good understanding of the restaurant operation
  • To fully understand the different hotel tariffs and special offers
  • Ensure good communication with all departments with guest’s special requests and feedback whether good or bad
  • To be fully familiar with the hotel layout         
  • To have a very good knowledge of the surrounding area in order to assist guests with their queries

Preferred Candidate

Position Information