Customer Service Operations Representative

Sun Chemical Matbaa Mürekkepleri San.Tic.A.Ş..

QUALIFICATIONS AND JOB DESCRIPTION

Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries. Together with DIC, Sun Chemical is continuously working to promote and develop sustainable solutions to exceed customer expectations and better the world around us. With combined annual sales of more than $8.5 billion and 22,000+ employees worldwide, the DIC Group companies support a diverse collection of global customers.

Join Sun Chemical Customer Service Operations Department at our office inIstanbul- Ataşehir. We are looking for Customer Service Representatives to join our team with the following responsibilities:

• Responsible for the customer service operations at the defined customers in Germany and other European countries.

• Proactive order monitoring and keeping customers updated with regular information pertaining to orders and shipments for the defined customers. Managing the entire process of a customer order as part of the order-to-cash (OTC) process (cross-functional end-to-end process from purchase order to payment receipt from the customer).

• Handling of any customer inquiry in interaction and alignment with various interfaces like sales, supply chain, credit management, finance, warehouse and transport management, marketing, product management, QM.

• Order  backlog management

• Follow up of the transport phases from the system and also with the local agencies of the carriers and keeping the customers updated

• Receivables Management: Monitoring customer over dues, resolving account and pricing queries together with AR.

• Monitoring of foreign trade and domestic transport procedures in case of merchandise business

• Having logistics experience in Middle East Region is a plus

• Preparation and organization of any kind of necessary license and registration documents to have the orders released.

• Follow up of the documentation and pursue corrections if needed

• Posting of the docs to the customer or to the bank as per the payment term

• Regular exchange with Customer Service Team Lead.

• Fluent in English and Italian languages would be an advantage.